Returns/right of revocation
The customer has no general right to return the ordered products. In the case of products which have been custom made, a return/revocation is excluded. For all other products, the customer may return the product within fourteen (14) calendar days of receipt under the following conditions:
- The customer must register the return using the appropriate form;
- The product is in its original condition, i.e. in particular the seal, original cord, labels and protective films are in their original condition and undamaged;
- The product and all accessories are in their original packaging;
- The terms according to the Cancellation Policy published separately on the website are complied with.
For further information on the terms of delivery please read our Terms & Conditions.
To Terms & Conditions
How to do a Return Shipment
1. If you have ordered as a guest at Gübelin, please click on this link.
1.1 Enter all relevant information in the now visible form. It is very important that you provide a reason for the return and at any additions leave a message in the comments field.
1.2 By submitting, you inform us about your return. You will subsequently receive a confirmation e-mail, that we have received your request for return.
2. If you have ordered with a Gübelin account, you can conveniently organize your return in your online account.
2.1 Log in on to the top right of our website under the point "Login".
2.2 Under the item "My Orders" you can now see all of your orders. Here you select the appropriate order.
2.3 On the right side, click now on "Return".
2.4 Enter all relevant information in the now visible form. It is very important that you provide a reason for the return and at any additions leave a message in the additional comments field.
2.5 By submitting, you inform us about your return. You will subsequently receive a confirmation e-mail, that we have received your request for return.
3. Next, place the product to be returned, in its original packaging and undamaged, in the shipping package. By means of another glue strip on the package, you can easily close it again.
4. Please use FedEx returns label attached to the shipment for your return. First, take the existing papers from the document bag, which sticks to the package. Now fold the returns label and put it in the FedEx document bag, so that the address can be read through the window.
5. If you have questions about your right to return, please read the Terms & Conditions or contact our customer service:
Telephone: 0840 500 500